Blurred Vision?

In a recent MITSloan article, Dan Ciampa argues that many CEO’s get it wrong when it comes to crafting a vision for compelling change. Following is a shortened and edited version. When new behavior and new ways of thinking… Read More

Design Your Employee Experience As You Would For Customers

In a previous post, HR Departments Have To Change, I highlighted an article on LinkedIn encouraging companies to follow in AirBnB’s footsteps and replace traditional HR with a capability focused on the employee experience. Now a HBR article, Design… Read More

HR departments have to change

Just as businesses start focusing on being ‘customer centric’ and developing a ‘customer experience’ that will ensure customers want to repeatedly do business with them, there are many arguing that to be ‘customer centric’, is really to be ‘human… Read More

Employee Engagement and Customer Experience

In a great post by Colin Shaw, Colin explains how many organisations are failing to link Customer Experience and Employee engagement programs together. Foresee, a Customer Experience analytics firm, examined the results of two studies that used their… Read More

Customer Experience Consulting

Customer Experience, Strategy, Leadership and Digital Transformation

I J Golding

Customer Experience Consultancy

Virgin - Richard

Customer Experience, Strategy, Leadership and Digital Transformation

successfulcustomeroutcomes.net

Customer Experience, Strategy, Leadership and Digital Transformation

The All Things Customer Blog

provocative conversations: questioning conventional wisdom / stimulating original thinking

Seth Godin's Blog on marketing, tribes and respect

Customer Experience, Strategy, Leadership and Digital Transformation