Human centric brands

Silicon Valley brand guru, Allen Olivo, recently spoke at an industry forum, where he highlighted how important it is for brands to be human. “You don’t want to have to keep rebuilding and rebranding your company and lose… Read More

HR departments have to change

Just as businesses start focusing on being ‘customer centric’ and developing a ‘customer experience’ that will ensure customers want to repeatedly do business with them, there are many arguing that to be ‘customer centric’, is really to be ‘human… Read More

A New Education System

A great Blog article from Don Peppers highlights why long standing education systems in modern economies are nearing the end of their life. From outlining where the “modern” education systems of today come from to highlighting the fact the… Read More

Design Thinking should be a Core Competency

In a recent Harvard Business Review article, Jon Kolko, argues that, as IBM and GE have found out, that Design thinking is an essential tool for simplifying and humanizing. It can’t be extra; it needs to be a core… Read More

Customer Experience Consulting

Customer Experience, Strategy, Leadership and Digital Transformation

I J Golding

Customer Experience Consultancy

Virgin - Richard

Customer Experience, Strategy, Leadership and Digital Transformation

successfulcustomeroutcomes.net

Customer Experience, Strategy, Leadership and Digital Transformation

The All Things Customer Blog

provocative conversations: questioning conventional wisdom / stimulating original thinking

Seth Godin's Blog on marketing, tribes and respect

Customer Experience, Strategy, Leadership and Digital Transformation