Agile for the C-Suite

In a recent HBR article by Eric Garton and Andy Noble – both of Bain & Company – explain how senior leaders can adopt agile practices in an early first move to transitioning their organisation to becoming more agile…. Read More

Aussie and example of Australian companies that ‘get it’

It was good to see at a panel discussion at this year’s annual CMO, CIO and ADMA Executive Connections breakfast event, evidence that some Australian companies are really starting to get what it means to be customer centric…. Read More

Can you still win when you out-source your front line?

I have to admit, up to this point, my customer centric mindset has led me to believe that if there is one area of your business that you should not outsource, its your front line. These teams are… Read More

New Organisational Models

I recently came across an article by Josh Bersin, whom is linked to Deloitte, discussing the results of a worldwide Deloitte survey into organisational design and the changes afoot in companies worldwide. The conclusion reached by the report… Read More

Practical Tips for Digital Innovation

Nadia Cameron of CMO, covered a speech by Cameron Gough, Australia Post’s general manager, Digital Delivery Centre, speaking at the Melbourne leg of the CMO, CIO and ADMA Executive Connections event last week. Gough gave some great practical insights into how… Read More

Pathways to Customer Centricity

In a recent article, How IBM, Intuit, and Rich Products Became More Customer Centric, published by Harvard Business Review, Brad Power and Steve Stanton share their research into different pathways companies are taking to become more customer centric…. Read More

Innovation: Lessons From History

I finally finished reading Walter Isaacson’s, The Innovators, this weekend and it was a thoroughly enjoyable read. In the last Chapter, Ada Forever, Isaacson describes the lessons history has taught us when it comes to innovation. “First and… Read More

Innovation’s Secret Sauce: People or Process?

Andrea Ovans recently wrote an article for the Harvard Business Review regarding innovation titled “Is Innovation More About People Or Process?” and resolves that: In the end, the answer to the people or process question is probably “both”:… Read More

What is Innovation?

I am currently reading The Innovators by Walter Isaacson (also Author of Steve Jobs Biography). In his book Isaacson states: “Most of us have been involved in group brainstorming sessions that produced creative ideas. Even a few days later, there… Read More

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