Agile for the C-Suite

In a recent HBR article by Eric Garton and Andy Noble – both of Bain & Company – explain how senior leaders can adopt agile practices in an early first move to transitioning their organisation to becoming more agile…. Read More

New Organisational Models

I recently came across an article by Josh Bersin, whom is linked to Deloitte, discussing the results of a worldwide Deloitte survey into organisational design and the changes afoot in companies worldwide. The conclusion reached by the report… Read More

Practical Tips for Digital Innovation

Nadia Cameron of CMO, covered a speech by Cameron Gough, Australia Post’s general manager, Digital Delivery Centre, speaking at the Melbourne leg of the CMO, CIO and ADMA Executive Connections event last week. Gough gave some great practical insights into how… Read More

Disney & Leadership Top 10

Following is the Disney Institute’s ten most popular posts on Leadership from 2015. Leadership Lessons From Walt Disney: Perfecting the Customer Experience Leadership Lessons From Walt Disney: The Power of Storytelling Authentic Leadership: How True Are Your Actions?… Read More

Corporate Culture Rethink Required?

In a recent CMO article, Customer Experience Economy Requires Corporate Culture Rethink, former NAB CMO, Sandra de Castro explains that organisations need to break down the long standing silos. “There is an opportunity to create a revolution in… Read More

Pathways to Customer Centricity

In a recent article, How IBM, Intuit, and Rich Products Became More Customer Centric, published by Harvard Business Review, Brad Power and Steve Stanton share their research into different pathways companies are taking to become more customer centric…. Read More

Innovation: Lessons From History

I finally finished reading Walter Isaacson’s, The Innovators, this weekend and it was a thoroughly enjoyable read. In the last Chapter, Ada Forever, Isaacson describes the lessons history has taught us when it comes to innovation. “First and… Read More

CX Consulting

Customer Experience, Strategy, Leadership and Digital Transformation

I J Golding

Customer Experience Consultancy

Virgin - Richard

Customer Experience, Strategy, Leadership and Digital Transformation

Customer Experience, Strategy, Leadership and Digital Transformation

The All Things Customer Blog

provocative conversations: questioning conventional wisdom / stimulating original thinking

Seth Godin's Blog on marketing, tribes and respect

Customer Experience, Strategy, Leadership and Digital Transformation