Blurred Vision?

In a recent MITSloan article,┬áDan Ciampa argues that many CEO’s get it wrong when it comes to crafting a vision for compelling change. Following is a shortened and edited version. When new behavior and new ways of thinking… Read More

A Customer Centric Vision

A recent blog post from Annette Franz reminds us of the importance of a company vision statement that captures the essence of what the company aims to do for customers. As Franz explains, A well-defined and clearly-communicated vision… Read More

A Case Study In Re-branding Using Design Thinking

Earlier this year, an Australian based company specializing in helping organisations improve their customer experience using Design Thinking, The Customer Experience Company, re-branded itself after 15 years of considerable growth. They also created and moved into an entirely… Read More

Unlearning old ways

In a recent HBR article, Why the problem with learning is unlearning, Mark Bonchek┬ácontends that in this age of Digital disruption, companies have been too focused on learning new ways of doing things and have not paid enough… Read More

Disney & Leadership Top 10

Following is the Disney Institute’s ten most popular posts on Leadership from 2015. Leadership Lessons From Walt Disney: Perfecting the Customer Experience Leadership Lessons From Walt Disney: The Power of Storytelling Authentic Leadership: How True Are Your Actions?… Read More

Customer Experience Consulting

Customer Experience, Strategy, Leadership and Digital Transformation

I J Golding

Customer Experience Consultancy

Virgin - Richard

Customer Experience, Strategy, Leadership and Digital Transformation

successfulcustomeroutcomes.net

Customer Experience, Strategy, Leadership and Digital Transformation

The All Things Customer Blog

provocative conversations: questioning conventional wisdom / stimulating original thinking

Seth Godin's Blog on marketing, tribes and respect

Customer Experience, Strategy, Leadership and Digital Transformation